Salon Renaissance diligently monitors the privacy and confidentiality of personal information and ensures compliance to all relevant legislative and moral requirements by installing discipline in all aspects of our business.
Our objective is to protect and maintain the privacy, and security of your personal information in accordance with the Privacy Act of 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles. Personal information collected by Salon Renaissance generally comprises of name, address, contact details and certain financial information. The national privacy principles require Salon Renaissance does not store personal information longer than necessary. We are committed to the privacy and protection of your information.
We reserve the appointment especially for the client, therefore, we request that they be courteous and respectful and call us promptly if they are unable to attend an appointment. To best utilise appointment times for all clients we need at least 24 hours notice for all cancellations. This also applies to any significant changes to booked services.
We offer an SMS reminder service which is sent 2 days prior to the appointment to the client on receipt of this text they are asked to confirm with a “yes” or cancel with “no” and then ring the salon to reschedule. Salon Renaissance reserves the right to cancel any unconfirmed appointments. ‘no shows’ will be required to pay a 20% deposit for all future appointments.
The client must arrive on time to ensure they receive the full service they have booked in for. If they are running late, they need to contact the salon- we will do everything we can to accommodate them however, please keep in mind that we may have to reschedule the appointment, or may not have time to complete the whole service, in which case they will need to rebook at another time.
Gift Vouchers are valid for 12 months, to be used for service and products. Not to be exchanged for cash, credit for change.
At Salon Renaissance, we will always perform a thorough consultation prior to your service.
However, if the final result doesn’t present as you discussed, Salon Renaissance will rectify it at no extra charge. Salon Renaissance allows 2 weeks maximum for you to return with undesired results. If you are unhappy with the final result by choice, Salon Renaissance will re-work at the usual pricing rates.